

Design Question
I led user research in the form of competitor analysis, web audits, user interviews, and 15 usability tests across 4 product areas. As a result, my team developed Mr. Jones as a persona to ground our decisions in a realistic educator use case.

Mr. Jones
“The Empathetic Educator”
Mr. Jones wants a tool to streamline the process of drawing information from students without the tech jargon that complicates simple tasks.
Goals:
Keep tabs on his whole class’s career interests
Communicate to students about tasks and reminders
Pain Points:
Difficult to digest cluttered rosters
Weak knowledge of common web functionality
We clustered 30+ observations into 3 key barriers:
01
Overwhelming Tech Jargon
Varying tech proficiencies made essential tools difficult to find.
02
Unappealing Visual Design
Outdated UI reduced clarity and usability.
03
Lack of Connection to Students
Weak communication tools limited meaningful teacher–student interaction.
At the end of the day,
Mr. Jones doesn’t want to manage software.
With the goal of direct, streamlined functionality in mind, the team went back and ideated solutions grounded in these insights and the educator’s perspective at the helm of our decision-making.

Impact Matrix and Affinity Mapping for Design Implications
Putting together our design implications, we defined 4 core features that balanced usability, functionality, and visual clarity, then refined them across 3 rounds of lo-fi wireframes.
We mapped the web structure through user flow diagrams to clarify navigation and interactions.

Educator Dashboard
Final Prototype

This project reinforced the importance of intentional hierarchy and clarity in design:
Takeaway #1
Broaden the Use Case
Designed for varying tech familiarity by simplifying navigation without sacrificing functionality.
Takeaway #2
Iterate, Iterate!
3 rounds of lo-fi wireframes and 15 usability tests helped refine page structure and improve usability through clear visual hierarchy.
Takeaway #3
Ideas Flourish in Conversation
Ongoing reflection and team discussion strengthened decision-making throughout the process.
Due to scope constraints, some features — including the discussion forum and profile notes — remain opportunities for future expansion. With that being said, Mr. Jones should have a much easier time managing his class’s career pursuits!




